Frequently Asked Questions
What services do you provide?
We offer nationwide pallet racking installation as well as warehouse layout and design services.
Do you offer an assembly service?
Many of our products come flat packed but are very easy to assemble, such as our boltless shelving. We can, however, work with you on larger projects such as kitting out a warehouse with pallet racking. We have a team of people nationwide who are happy...
How soon can you deliver my purchase?
Along with our fulfilment partners, we do our very best to get your order to you on the next business day providing you order by 3pm.
What if my product is not what I expected?
We have utmost confidence in our products and aim to make our website descriptions and photographs as clear and as accurate as possible. However if you have any issues whatsoever please contact us by phone or email and we will be more than happy to help.
Can I physically visit you?
Yes, of course. We are located in Poolboy, Ballinasloe just off the M6 motorway. You'll find our full address on our Contact Us page. Our opening hours are Mon-Fri 9am-6pm and Sat 9am-1pm.
Have you changed your name?
Yes, RackZone used to be called Duffy Discount however we decided that having the word 'discount' in our name doesn't accurately represent the premium products and service we provide.
What are the star ratings I see on the website?
We take customer satisfaction very seriously so we use a 3rd party, unbiased system called Trustpilot. Trustpilot sends post-sale, entirely impartial surveys to our customers, giving you the opportunity to tell us about your experience.
What if my product arrives damaged?
In the unlikely event that your product arrives damaged, please give us a call or send us an email and we will do our very best to resolve the issue.
What services do you provide to businesses?
Our commercial customers can benefit from our professional pallet racking installation, and warehouse layout and design services.
Can RackZone kit out my warehouse?
That's what we're here for! So we can meet your requirements, simply get in touch and tell us: 1. The size (length, width, height) of the area in square feet that you want to kit out.2. What type of storage products you require, i.e. pallet racking, ...
Do you provide same day delivery?
Unfortunately, same day delivery option is not available. We do however provide next day and nominated day delivery
Do you have discount for bulk orders?