Returns
We’re confident you’ll be happy with your purchase — but if you need to return an item, we’re here to help.
We accept returns for unused and unopened items. Due to the large size and weight of many of our products, we’re unfortunately unable to offer free returns. This means customers will need to cover the cost of returning the item.
To arrange a return, please contact us at info@rackzone.ie within 14 days of receiving your order. All returned goods must be in their original condition and packaging.
Damage
If your order arrives with any damage or missing parts, we’ll sort it out as quickly as possible.
Please let us know within 7 days of receiving your delivery by emailing info@rackzone.ie or calling us directly. If possible, include a photo of the issue — this helps us resolve it faster. We will arrange for any damaged components to be replaced at no extra cost.
If you need further assistance, feel free to reach out to our team — we’re here to help.
