Returns & Withdrawal Policy
We’re confident you’ll be happy with your purchase — but if you need to return an item, we’re here to help.
Returns
We accept returns for unused and unopened items, provided they are returned in their original condition and packaging.
Due to the large size and weight of many of our products, we’re unfortunately unable to offer free returns. This means customers are responsible for the cost of returning unwanted items.
To arrange a return, please complete our online returns form or contact us at info@rackzone.ie within 14 days of receiving your order.
Please do not return any goods until your return has been confirmed by our team.
Consumer Right of Withdrawal
If you are a consumer purchasing from us online, you may have the right to withdraw from your contract within 14 days of receiving your order.
To exercise this right, please use the “Withdraw” button available in the footer of our website or complete our online withdrawal form below.
Once submitted, you will receive an automatic confirmation by email.
Items must be returned unused, unopened, in their original condition and packaging. The cost of returning the goods is the responsibility of the customer unless the item is faulty, damaged, or incorrect.
Business / Trade Purchases
The statutory consumer withdrawal right applies to consumer purchases only.
Business-to-business purchases, trade orders, company purchases, and orders placed for commercial use are handled under RackZone.ie’s business returns policy and standard terms of sale.
If you are a business customer and need to discuss a return, please contact our team at info@rackzone.ie.
Damaged or Missing Items
If your order arrives with any damage or missing parts, we’ll sort it out as quickly as possible.
Please let us know within 7 days of receiving your delivery by emailing info@rackzone.ie or calling us directly. If possible, include a photo of the issue, as this helps us resolve it faster.
Where applicable, we will arrange for any damaged or missing components to be replaced at no extra cost.
If you need further assistance, feel free to reach out to our team — we’re here to help.
